To Whom It May Concern,

I am writing to report ongoing issues at the Grocery Outlet located at 1700 Capitol Avenue in Sacramento,  CA. I have been shopping at this location for approximately twenty years—long before it became a Grocery Outlet—and I feel it is important to share concerns that have persisted for some time.

Many of the employees at this store consistently display unprofessional behavior. It is common to see staff standing around joking with each other instead of assisting customers, and on several occasions I have witnessed employees making rude or insulting remarks toward shoppers. In addition, there are serious hygiene concerns. Some employees appear to have poor personal hygiene, and a few have had noticeable odors, including what smelled like feces. This creates an uncomfortable and unsanitary shopping environment.

I continue to visit this store only because it is close to my business, but I avoid it whenever possible due to these issues. After two decades of patronage, it is disappointing to see the store decline to this level.

I hope management will take these concerns seriously and address the customer service and hygiene standards at this location.

Thank you for your attention.

Sincerely,

Owner and CEO of Randolph Harris II International Institute