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Evil Flows from Poisoned Wells; Good Flows from Pure and Crystal Fountains, Dazzling a Silvery Shower of Love and Beauty!
Nature Keeps Her Equilibrium by Bringing in Counter Forces, or Complementary Ones, to Correct or Balance Any Condition where to Much has Gone too Far!
Brighton Station at Cresleigh Ranch | Residence 2
Welcome to #BrightonStation Residence 2 at #CresleighRanch located in Rancho Cordova! Join Abbie Johnson as she walks through this beautiful single-story floor plan.
Visit our website to check out its many features and optional add-ons. Click the link https://cresleigh.com/brighton-station/residence-2/
There is an Invisible Mechanism within the Universe and an Intelligent Mind (God) Directing this Mechanism!
One Who Knows Not the World-Order, Knows Not One’s Own Place therein!
There were the films of symphony performances, the full-scale operas, the unending virtuous concerts! I thought I would go mad with the beauty of it—witnessing in living color and mesmerizing detail the London Philharmonic play Beethoven’s Ninth Symphony, or the great Itzhak Perlman racing through the Brahms Concerto with an orchestra surrounding me. One of the situations in which children of all social levels come together and compete for status in terms of the same set of middle-class criteria and in which working-class children are most likely to be found wanting is in the schooled. American educators ae enamored of the idea of “democracy” signifies the fullest realization of the individual’s potentialities, the development of skills to an optimal level, the development of character and the abilities which can be bound by others, preparation for effective participation in the adult vocational World. Despite reservations such as with due regard to individual differences, this conception of democratic education implies that a major function of the schools is to promote, encourage, motivate, stimulate, in brief, reward middle-class ambition and conformity to middle-class expectations. However sincerely one may desire to avoid odious comparisons and to avoid, thereby, injury to the self-esteem of those who do not conform to one’s expectations, it is extremely difficult to reward, however subtly, successful conformity without at the same time, by implication, condemning and punishing the non-conformist. #RandolphHarris 1 of 18
That same teacher who prides oneself on one’s recognition and encouragement of deserving work-class children dramatizes, by that very show of pride, the superior merit of the college-boy or college-girls working-class child to one’s less gifted or [street] corner-boy and corner-girl working-classmates. There are three goof reasons why status in the school, insofar as it depends upon recognition by the teacher, should be measured by middle-class standards. First, the teacher is hired to foster the development of middle-class personalities. The middle-class board of education, the middle-class parents whom they represent and, it is to be presumed, many of the working-class parents as well expect the teacher to define one’s job as the indoctrination of middle-class aspirations, character, skills and manners. Second, the teacher oneself is almost certain to be a middle-class person, who personally values ambition and achievement and spontaneously recognizes and rewards these virtues in others. The third relates to the school itself as a social system with certain structural imperatives of its own. The teacher’s textbooks in education and one’s own supervisors may stress individualization and consideration for the needs, limitations and special problems of each student. Nonetheless, the teacher actually handles 20, 30, or 40 students at a time. #RandolphHarris 2 of 18
Regardless of what one conceives one’s proper function to be, the teacher necessarily looks with favor on the quiet, cooperative, well-behaved pupils who make one’s job easier and with disapproval and vexation on the lusty, irrepressible boisterous youngsters who are destructive of order, routine and predictability in the classroom. Furthermore, the teacher is like to be upwardly mobile or at least anxious about the security of one’s tenure in one’s present job. One is motivated, therefore, to conform to the criteria in terms of which one’s superiors evaluate one. Those superiors may themselves be progressive and in teacher meetings preach democracy in the classroom and individualization and indeed genuinely believe in those goals. However, the degree to which a teacher tries to achieve these goals or succeeds in doing so is not highly visible and readily determined. On the other hand, grades, performance and standardized examinations, the cleanliness and orderliness of the classroom and the frequency with which the children are sent to the front office are among the most easily determined and objective bases for the evaluation of teacher performance. A good rating, then, by one’s supervisors is possible only if the teacher sacrifices to some degree the very individualization and tolerance which those same supervisors may urge upon one. #RandolphHarris 3 of 18
Research on the kinds of behavior which teachers regard as the most problematical among their pupils gives results consistent with our expectations. The most serious problems, from the standpoint of the teacher, are those children who are restless and unruly, who fidget and squirm, who annoy and distract, who create discipline problems. The good children are the studious, the obedient, the docile. It is precisely the working-class children who are most likely to be problems because of their relative lack of training in order and discipline, their lack of interest in intellectual achievement and their lack of reinforcement by the home in conformity to the requirements of the school. Both in terms of conduct and in terms of academic achievement, the failures in the classroom are drawn disproportionately from the lower social class levels. The child has little or no choice in selecting the group within which one shall compete for status and one is evaluated against the total range of the ability distribution. It is here that, day after day, most of the children in the lower fourth of the distribution have their sense of worth destroyed, develop feelings of insecurity, become frustrated and lose confidence in their ability to learn that which they are capable of learning. #RandolphHarris 4 of 18
In dialogue, each experiences the other as a person, as the origin and source of one’s intentional acts. Each participant aims to show one’s being to the other as it is for the individual. Transparency, not mystification, is one of the goals. It matters little whether the dialogue is nonverbal or verbal; whether it occurs between a philosopher and one’s pupil, a therapist and one’s patient, a parent and child, or two friends. The aim is to show oneself in willful honesty before the other and to respond to the other with an expression of one’s experience as the other has affected it. Dialogue is like mutual unveiling, where each seeks to be the experienced and confirmed by the other as the one he or she is for oneself. Such dialogue is most likely to occur when the two people believe each is trustworthy and of goodwill. The threat that motivates people to conceal their intentions and experience in manipulative encounters is absent in dialogue. The aims that makes the action of each intelligible to other will be fully revealed. Now, I would like to examine the relationship between an experimenter and one’s subject in the light of those analyses of the two kinds of encounter. The usual encounter between a psychological researcher and one’s subject has more in common with the example of the young being on the make than it has with dialogue. The experimenter wants something from the subject, but one wants to keep the individual partly mystified as to what it is. #RandolphHarris 5 of 18
Moreover, one does not want to frighten the subject away; so the psychological researcher often cloaks one’s intentions with camouflage. If one tips one’s hand, one may influence the subject and bias one’s findings. One tells the subject as little as one can when the latter appears in the laboratory. Actually, in some ways a research psychologist tries to impersonate a machine by depersonalizing oneself. One tries to be invisible or to be constant. One seldom tries to fin out from one’s subject just how that person experiences one, the researcher, either perceptually or in one’s fantasy. When an individual appears before others one’s actions will influence the definition of the situation which they come to have. Sometimes the individual will act in a thoroughly calculating manner, expressing oneself in a given way solely in order to give the kind of impression to others that is likely to evoke from them a specific response one is concerned to obtained. Sometimes the individual will be calculating in one’s activity but be relatively unaware that this is the case. Sometimes one will intentionally and consciously express oneself in a particular way, but chiefly because the tradition of one’s group or social status require this kind of expression and not because of any particular response (other than vague acceptance or approval) that is likely to be evoked from those impressed by the expression. #RandolphHarris 6 of 18
Sometimes the traditions of an individual’s role will lead one to give a well-designed impression of a particular kind and yet one may be neither consciously nor unconsciously disposed to create such an impression. The others, in their turn. May be suitably impressed by the individual’s efforts to convey something, or may misunderstand the situation and come to conclusions that are warranted neither by the individual’s intent nor by the facts. In any case, in particular impressions, we may take a functional or pragmatic view and say that the individual has effectively projected a given definition of the situation and effectively fostered the understanding that given state of affairs obtains. There is one aspect of the others’ response that bear special comment here. Knowing that the individual is like to present oneself in a light that is favorable to one, the others may divide what they witness into two parts; a part that is relatively easy for the individual to manipulate at will, being chiefly one’s verbal assertions, and a part in regard to which one seems to have little concern or control, being chiefly derived from the expressions one gives off. The others may then use what are considered to be the ungovernable aspects of one’s expressive behavior as a check upon the validity of what is conveyed by the governable aspects. #RandolphHarris 7 of 18
In this fundamental asymmetry is demonstrated in the communication process, the individual presumably being aware of only one stream of the individual’s communication, the witnesses of this stream and one other. For example, in Shetland Isle one crofter’s wife, in serving native dishes to a visitor from the mainland of Britain, would listen with a polite smile to his polite claims of liking what he was eating; at the same time she would take note of the rapidity with which the visitors lifted one’s fork or spoon to one’s mouth, the eagerness with which one passed food into one’s mouth, and the gusto expressed in chewing the food, using these signs as a check on the stated feelings of the eater. The same woman, in order to discover what one acquaintance (A) actually thought of another acquaintance (B), would wait until B was in the presence of A but engaged in conversation with C. No being in conversation with B, and not being directly observed by him, A would sometimes relax usual constraints and tactful deceptions, and freely express what one was actually feeling about B. This Shetlander, in short, would observe the unobserved observer. Those who discuss labor often comment that nowadays most jobs call for a capacity to deal with people rather than with things, for more interpersonal skills and fewer mechanical skills. #RandolphHarris 8 of 18
The fact that individuals now talk to other individuals, rather than interact with a machine, is the fundamental fact about work in the post-industrial society. There is a continual subdivision of work in many branches of the economy. Complex tasks in which a craftsman used to take pride are divided into simpler, more repetitive segments, each more boring and less well paid than the original job. Work is deskilled and the worker belittled. However, celebrants and critics alike have not inspected at close hand or with a social-psychological eye what it is that people jobs actually require of workers. They have not inquired into the actual nature of this labor. Some do not know exactly what, in the case of emotional labor, becomes deskilled. A second discourse, closer to the person and more remote from the overall organization of work, concerns the display of feelings. There are many minor traffic rules of face-to-face interaction as they emerge at a card game, in an elevator, on the street, or at the dining table of an insane asylum. We cannot dismiss the small as trivial by show how small rules, transgression, and punishments add up to form the longer strips of experience we call work. At the same time, it is hard to explain, for example, why companies train flight attendants in smiling, or how emotion tone is supervised, or what profit is ultimately tied to emotional labor. #RandolphHarris 9 of 18
It is hard, in other words, to draw on this discourse alone and see how display work fits into the larger scheme of things. The third discourse takes pace in a quiet side street of American social science; it deals with the timeless issues of what an emotion is and how we can manage it. To uncover the heart of emotional labor, to understand what it takes to do it and what it does to people, it is important to realize that certain events in economic history cannot be fully understood unless we pay attention to the filigreed patterns of feeling and their management because the details of these patterns are an important part of what may men and women do for a living. Because such different traditions are joined here, my inquiry will have a different relevance for those who do the work it describes—the flight attendants. However, most of us have jobs that require some handling of other people’s feelings and our own, and in this sense we are all partly flight attendants. One who has realized truth according to the Secret Doctrine may continue to follow the same vocation which one was practising before. That is, a king may remain a king and a carpenter may continue one’s carpentering. There is no law or rule which may be laid down as to the kind of work an illuminate may perform or abstain from performing. #RandolphHarris 10 of 18
Similarly, the illuminate is not to be judged by one’s practice of or one’s omission to practise asceticism. The secretary who creates a cheerful office that announces her company as friendly and dependable and her boss as up-and-coming, the waitress or the waiter who creates an atmosphere of pleasant dining, the tour guide or hotel receptionist who makes us feel welcome, the social worker whose look of solicitous concern makes the client feel cared for; the salesman who creates the sense of a hot commodity, the bill collector who inspires fear, the funeral parlor director who makes the bereaved feel understood, the minister who creates a sense of protective outreach but even-handed warmth—all of them must confront in some way or another the requirements of emotional labor. Emotional labor does not observe conventional distinctions between types of jobs. By my estimate roughly 33 percent of American workers today have jobs that subject them to substantial demands for emotional labor. Moreover, of all women working, roughly 50 percent have jobs that call for emotional labor. As traditionally more accomplished managers of feeling in private life, women more than men have put emotional labor on the market, and they know more about its personal costs. #RandolphHarris 11 of 18
Any functioning society makes effective use of its members’ emotional labor. We do not think twice about the use of feeling in the theater, or in psychotherapy, or in forms of group life that we admire. It is when we come to speak of the exploitation of those at the lower level of the hierarchy by those at the higher levels in any society that we become morally concerned. In any system, exploitation depends o the actual distribution of many kinds of profits—many, authority, status, honor, well-being. It is not emotional labor itself, therefore, but the underlying system of recompense that raises the question of what the cost of it is. In the primitive World, we might say, the child had been the bearer of the collective immortality, since it was through him or her that the souls of the ancestors reentered the World. This is one reason why many primitives handled their children so gently: the child was actually in the process of giving birth to himself or herself with the help of the ancestral spirit; if one was mean to the child, the spirit might be upset and withdraw from the World. Under the ideology of the patriarchal family, the child becomes the individual successor to his father—actually, then, merely, the son of a father, and is no longer the independent mediator of the spirts from the ancestral World. However, this now the only spiritual lineage in which the on can perpetuate himself in turn. #RandolphHarris 12 of 18
This is why, too, fathers could be despotic with their children: they were merely objects to whom one had oneself given life. Today we are shocked when we read of the ancient Greek who blinded his sons for disobeying him and going off to war—but their lives were literally his personal property, and he had this authority and used it. Considering that science is widely regarded as the highest value in contemporary industrial society, it is very difficult for the average person to believe that what science commands could be wrong or immortal. If the Lord had not told Abraham not to kill his son, Abraham would have done it, like millions of parents who practiced child sacrifice in history. For the believer neither God nor his modern equivalent, Science, can command anything that is wrong. For this reason, the high degree of obedience is not more surprising than that 35 percent of the group refused at some point to obey; in fact this disobedience of more than a third might well be considered more surprising—and encouraging. People remove the awareness of the conflict by renationalization, and the conflict manifests itself only unconsciously in increased stress, neurotic symptoms, or feeling guilty for the wrong reasons. Subjects are in a conflict situation because they are caught between obedience to authority and behavior patterns learned from childhood on: not to harm other people. #RandolphHarris 13 of 18
However, is this really so? Have we learned not to harm other people? That may be what children are told in Sunday school. In the realistic school of life, however, they learn that they must seek their own advantage even if other people are harmed. It seems 65 percent of the subjects could be conditioned to behave cruelly, but a reaction of indignation or horror against this sadistic behavior was clearly present in most of them. Apparently they had little or no feeling of opposition to the cruel acts they were performing. Possibly this is because they enjoyed the suffering of others and felt no remorse when their behavior was sanctioned by authority. Another possibility is that they were such highly alienated or narcissistic people that they were insulted against what went on in other people: or they might be psychopaths, lacking in any kind of mortal reaction. As for those in whom the conflict manifested itself in various symptoms of stress and anxiety, it should be assumed that they are people who do not has a sadistic or destructive character. (If one had undertaken and even could have made an educated guess as to how people would behave.) However, we cannot forget in more people the presence of conscience, and their pain when obedience made them act against their conscience. #RandolphHarris 14 of 18
Thus, while it may seem there is proof of the easy dehumanization of beings, the subjects’ reactions show rather the contrary—the presence of intense forces within them that find cruel behavior intolerable. We have to consider not only cruel behavior but the—often unconscious—guilty conscience of those who obey authority. (The Nazis had to use an elaborate system of camouflage of atrocities in order to cope with the conscience of the average being.) Another attitude in the striving for power is that of never giving in. Agreeing with an opinion or accepting advice, even if they are considered right, is felt as a weakness, and the mere idea of doing so provokes rebellion. Persons for whom this attitude is important are inclined to lean over backward and, out of sheer fear of giving in, compulsively take the opposition stand. The most general expression of this attitude is the neurotic’s secrete insistence that the World should adapt itself to one instead of adapting oneself to the World. One of the basic difficulties in psychoanalytic therapy comes from this source. The ultimate reason for a patient’s analysis is not the gaining of knowledge or insight, but the use of this insight in order to change one’s attitudes. In spite of recognizing that a change would be for one’s own good, a neurotic of this type abhors this prospect of changing because in implies for one a final giving in. #RandolphHarris 15 of 18
The incapacity to do his has implications also for love relationship. Love, whatever else it may mean, always implies surrender, giving in to the lover as well as to one’s own feelings. The more a person, whether man or woman, is incapable of such giving in, the more unsatisfactory will be one’s love relationships. This same factor may have a bearing also on frigidity, inasmuch as having a climax presupposes just this capacity of completely letting go. The influence which we have seen that the striving for power has on love relations allows us to understand more completely many of the implications of the neurotic need for affection. Many of he attitudes involved in the striving for affection cannot be wholly understood without considering the part that is play in them by the striving for power. It is impossible to present the basic conflict by simply showing it in operation in a number of individuals. Because of its disruptive power the neurotic builds a defensive structure around it which serves not only to bolt it from view but so deeply imbeds it that it cannot be isolated in pure form. The result is that what appears on the surface is more the various attempts at solution than the conflict itself. A simple detailing of case histories, therefore, would not bring all its implications and nuances to full relief; the presentation would necessarily be too circumstantial and give too untransparent a picture. #RandolphHarris 16 of 18
When we look at the complaint type of personality, it manifests all the traits that go with moving toward people. One shows marked need for affection and approval and an especial need for a partner—that is, a friend, lover, husband or wife who is to fulfill all expectations of life and take responsibility for good an evil, one’s successful manipulation becoming the predominant task. These needs have the characteristics common to all neurotic trends; that is, they are compulsive, indiscriminate, and generate anxiety or despondence when frustrated. They operate almost independently of the intrinsic worth of the others in question, as well as of the person’s real feelings toward them. However, these needs may vary in their expression, they all center around a desire for human intimacy, a desire for belonging. Because of the indiscriminate nature of one’s needs, the complaint type will be prone to overrate one’s congeniality and the interests one has in common wit those around one and disregard the separating factors. One’s misjudging of people this way is not due to ignorance, stupidity, or the inability to observe, but is determined by one’s compulsive needs. One feels-as illustrated by a patient’s drawing—like a baby surrounded by strange and threatening animals. #RandolphHarris 17 of 18
There she stood, tiny and helpless, in the middle of the picture, around her a huge bee ready to sting her, a dog that could bite her, a cat that could jump at her, a bull that could gore her. Obviously, then, the real nature of other beings does not matter, expect in so far as the more aggressive ones, beings the more frightening, are the ones whose affection is the most necessary. In sum, this type needs to be liked, wanted, desired, loved; to feel accepted, welcomed, approved of, appreciated; to be needed, to be of importance to others, especially to one particular person; to be helped, protected, taken care of, guided. When in the course of analysis the compulsive character of these needs is pointed out to be a patient, one will be likely to assert that all these desires are quite natural. And, of course, here one is on defensible ground. Except for persons whose whole being has become so warped by sadistic trends that the desire for affection is choked beyond all possibility of functioning, it is safe to assume that everyone dos not to feel liked, to belong, to be helped, and so on. Where the patient errs is in claiming that all one’s frantic beating about for affection and approval is genuine, while in reality the genuine portion is heavily overshadowed by one’s insatiable urge to feel safe. Only when a being finds out one’s correct relation to the Universe and to one’s fellow creatures will one find one’s own well-being. #RandolphHarris 18 of 18
The Presence of the Divine in the Name of Demands a Shy and Trembling Heart that Glance so Brightly at the New Sun-Rise!
Silent entangler of beauty’s tresses! Most happy listener when the morning blesses thee for enlivening all the cheerful eyes. The streets of Cresleigh Mills Station with their giant homes, were soothing to him. Soon he was shopping in brightly lighted emporiums for decent clothes. And in his comfortable parlor from midnight till dawn he watched television, learning all about this modern World in which he had emerged, how things were done, how things had to be. A steady stream of dramas, soap operas, news broadcast, and documentaries soon taught him everything. He lay back in his large overstuffed easy chair marveling at the blue skies and the brilliant Sun he saw before him on the large television screen. He watched sleek and powerful Germany automobiles speeding on mountain roads and over prairies. He watched s somber bespectacled teacher speak in sonorous tones of “the ascent of man.” What is it about the structure of American society that produces delinquency in certain sectors of that society? We believe that problems of adjustment to social class play a vital role in the genesis of the delinquent subculture. First and most obviously, the working class child stares the social class status of one’s parents. In the status game, then, the working-class child starts out with a disadvantage and, to the extent that one cares what middle-class person think of one or has internalized the dominant middle-class attitudes toward social class position, one may be expected to feel some shame. #RandolphHarris 1 of 15
The one area of one’s occupational life in which one might be free to act, the area of one’s own personality, must now also be managed, must become the alert yet obsequious instrument by which goods are distributed. “When he was seven years old, I used to carry him [to work] on my back to and fro through the snow, and he used to work 16 hours a day…I have often knelt down to feed him, as he stood by the machine, for he could not leave it or stop.” Fed meals as he worked, as a steam engine is fed coal and water, this child was an instrument of labor. We should be concerned with the fundamental: the cost of becoming an instrument of labor. Shame is felt perhaps most strongly over the failures of other people, especially one’s parents, who have not been successful, who have not worked hard enough to have a large and beautiful house, or a new BMW M750Li automobile, Cadillac Escalade, Chevy Impala, Ford F350, or Honda Accord, or to send one to a private school, to live on the right street, on the right side of the river, or go to the right church. As class is an expression of economic success, then it follows that to belong as a child or an adolescent in a class below others is a statement that one’s parents have failed, they did not make it good. This is bad enough when they have not risen, unbearable if they have stated to fall even lower. #RandolphHarris 2 of 15
Deeper than our disapproval of any breaking of then ten commandments possesses our conviction that a failure to keep moving is unforgiveable sin. Furthermore, people of status tend to be people of power and property. They have the means to make more certain that their children will obtain respect and other rewards which have status significance even where title in terms of deserving middle-class conduct is dubious. One me stress that throughout the importance of parental status in obtaining special consideration in school activities and on the job through “connections” and other means of exerting pressure. Finally, parents of good standing in the class system can usually provide their children with money, Betty Crocker desserts, clothes, cars, Cresleigh homes and other material amenities which not only function as external trappings and insignia of status, but which serve also as a means and avenue to activities and relationships which confer status. Like one’s parents, a child is unlikely to be invited to participate in activities which require a material apparatus one cannot afford; if invited, one is less likely to accept for fear of embarrassment; and if one accepts, one is less likely to be in a position to reciprocate and therefore to sustain a relationship premised on a certain among of reciprocity. It seems reasonable to assume that out of all this there arise feelings of inferiority and perhaps resentment and hostility. It is remarkable, however, that there is relatively little research explicitly designed to test this assumption. #RandolphHarris 3 of 15
However, invidious status distinctions among young people are, after all, a result of individual differences in conformity to a set of conduct norms as well as simple functions of their parents’ social status. Variations in character reputation scores cannot be explained simply as a result of social class membership. The existence of “achieved” as well as “ascribed” criteria of status for children makes it possible for some working-class children to “rise above” the status to which the social class position of their parents would otherwise consign them. However, this does not make the situation psychologically any easier for those of their brethren who remain behind, or rather, below. Low achieved status is no pleasanter than low ascribed status, and very likely a good deal more unpleasant, for reasons we have indicated earlier; it reflects more directly on the personal inadequacy of the child and leaves one with fewer convenient rationalizations. The young trainee sitting next to me wrote on her digital note pad, “Important to smile. Do not forget to smile.” The admonition came from the speaker in the front of the room, a crew cut pilot in his early fifties, speaking in a Southern drawl: “Now girls, I want you to get out there and really smile. Your smile if your biggest asset. I want you to go out there and use it. Smile. Really smile. Really lay it on.” #RandolphHarris 4 of 15
The pilot spoke of the smile as the flight attendant’s asset. However, as novices like the one next to me move through training, the value of a personal smile is groomed to reflect the company’s disposition—its confidence that its planes will not crash, its reassurance the departures and arrivals will be on time, its welcome and its invitation to return. Trainers take it as their job to attach to the trainee’s smile an attitude, a viewpoint, a rhythm of feeling that is, as they often say, “professional.” This deeper extension of the professional smile is not always easy to retract and the end of the workday, as one worker in her first year at American Airlines noted: “Sometimes I come off a long trip in a state of utter exhaustion, but I find I cannot relax. I giggle a lot, I shatter, I call friends. It is as if I cannot release myself from an artificially created elation that kept me ‘up’ on the trip. I hope to be able to come down from it better as I get better at the job.” As the Public Service Announcement jingle says, “Our smiles are not just painted on.” Our flight attendants’ smiles, the company emphasizes, will be more human than the phony smiles you are resigned to seeing on people who are paid to smile. There is a smile like strip of paint on the nose of plane. Indeed, the plane and the flight attendant advertise each other. The radio advertisement foes on to promise not just smiles and service but a travel experience of real happiness. #RandolphHarris 5 of 15
As in any industry such as banking, real estate, fashion, sales or retail, politeness and a smile are seen in one way, this is no more than delivering a service. Also, workers know their own smiles and convinces provided to customers is part of the on-the-job behavior, which is part of professionalism, dollar bills, and bitcoins that have intervened between the smiler and the smiled upon, and the extra effort it takes to invoke this spontaneous warmth makes it possible to exist in uniform—and companies now advertise spontaneous warmth, too. Customers call to inform departments that not only would they like educational material, but they would also like it to make them happy as well as inform them, and when your goal is to please the customer or member, you have to comply to their wishes. Nonetheless, at first glance, it might seem that the circumstances of the nineteenth-century factory child and the twentieth-century flight attendant could not be more different. To the boy’s mother, to Karl Marx, to the members of the Children’s Employment Commission, perhaps to the manager of the wallpaper factory, and almost certainly to the contemporary reader, the boy was a victim, even a symbol, of the brutalizing conditions of his time. We might imagine that he had an emotional half-life, conscious of little more than fatigue, hunger, and boredom. #RandolphHarris 6 of 15
On the other hand, the flight attendant enjoys the upper-class freedom to travel, and she participates in the glamour she creates for others. She is the envy of clerks in duller, less well-paid jobs. However, a close examination of the differences between the two can lead us to some unexpected common ground. On the surface there is a difference in how we know what labor actually produces. How could the worker in the wallpaper factory tell when his job was done? Count the rolls of Lincrusta-Walton wallpaper; a good had been produced. How can the flight attendant tell when her job is done? A service has been produced; the customer seems content. In the case of the flight attendant, the emotional style of offering the service is part of the service itself, in a way that loving or hating wallpaper is not part of producing wallpaper. Seeming to love the job become part of the job; actually trying to love it, and to enjoy the customers, helps in this effort. You ever notice when you shop at a corporate store, where the manager is polite and acts like they own the business, care about the presentation of the products and inventory, and wants you to be satisfied, not only does it make your more confident in their abilities, but it makes it more likely that you will purchase products from the brand or business again in the future. #RandolphHarris 7 of 15
In processing people, the product is a state of mind. For instance, in real estate, people are greeted not only with a smile, but with concerned enquiry such as, “Would you also like to tour residence 3 today and hear about the options, Miss?” The atmosphere is that of a civilized party—with the guest, in response, behaving like civilized community members. Once or twice our inspectors tested the employees by being deliberately exacting, but they were never roused, and at the end of the tour they lined up to say farewell with undiminished brightness. Potential buyers are quick to detect strained or forced smiles, and they come to view the property wanting to enjoy the tour and get an idea of what it will be like to live in the home and community. The customers look forward to signing the contract and buying the house because it was a pleasant experience. Surely that is how it ought to feel. This is an emotional labor. Emotional labor is the management of feeling to create a publicly observable facial and bodily display; emotional labor is sold for a wage and therefore has an exchange value. This labor requires one to induce or suppress feeling in order to sustain the outward countenance that produces the proper state of mine in others—in this case, the sense of being cared for in a convivial and safe place. This kind of labor calls for a coordination of mind and feeling, and it sometimes draws on a source of self that we honor as deep and integral to out individuality. #RandolphHarris 8 of 15
Beneath the difference between physical and emotional labor there is possessed a similarity in the possible cost of doing the work: the worker can become estranged or alienated from an aspect of self—either the body or the margins of the soul—that is used to do the work. The factory boy’s arm functioned like a piece of machinery used to produce wallpaper. His employer, regarding that arm as an instrument, claimed control over its speed and motions. In this situation what was the relation between the boy’s arm and his mind? Was his arm in any meaningful sense his own? The real estate agent does physical work when she gives tours, and she does mental work when she prepared for and actually organizes sales. And his is also part of an emotional labor. This is an old issue, but as the comparison with the real estate agency suggest, it is still very much alive. If we can become alienated from service in a service-producing society, we can become alienated from the service in a service-producing society. We need to characterize American society of the twenty first century in more psychological terms, for now the problems that concerns us mist order on the psychiatric. For the real estate agent, the smiles are part of her work, a part that requires her to coordinate self and feeling so that the work seems to be effortless. To show that enjoyment takes effort is to do the job poorly. #RandolphHarris 9 of 15
Similarly, part of the job is to disguise fatigue and irritation, for otherwise the labor would show in an unseemly way, and the product—buy contentment—would be damaged. It suggests what costs even happy workers under normal conditions pay for this labor without a name. The speed-up of demand has sharpened the ambivalence many workers feel about how much of oneself to give over to the role and how much of oneself to protect from it. Because it is easier to disguise fatigue and irritation if they can be banished altogether, at least for brief periods, this feat calls for emotional labor. It is also good to remember some people are really curious about products and for them, seeing a new house could be like being exposed to an advanced trigonometry class—they have no idea what they are looking at, how they will fit into it, or what designs will go well in the space. There have always been public-service jobs, of course; what is new is that they are now socially engineered and thoroughly organized from the upper levels. Though a real estate agents job is no worse and in many ways better than other service jobs, it makes the worker more vulnerable to the social engineering of one’s emotional labor and reduces one’s control over that labor. Emotional labor is potentially good. No customer wants to deal with a surly waiter, a crabby member service representative, or a cashier who avoids eye contact in order to avoid getting a request. #RandolphHarris 10 of 15
Lapses in courtesy by those paid to be courteous are very real and fairly common. What they show us is how fragile public civility really is. We are brought back to the question of what the social carpet actually consists of and what it requires of those who are supposed to keep it beautiful. The laggards and sluff-offs of emotional labor return us to the basic questions. What is emotional labor? What do we do when we manage emotion? What, in fact, is emotion? What are the costs and benefits of managing emotion, in private life and at work? What one cannot do in the beginning, one may be able to do in the middle of one’s journey. One should not let misgivings about one’s capacity to travel far stop one from travelling at all. Those who already possess a flair for emotional labor will naturally advance more easily and more quickly than those who do not. However, there is no reason for the one who is new to learning about emotional labor to adopt a defeatist attitude and negate the quest altogether. One’s weaknesses may come in the way of one’s seeking, yet one still remains an authentic seeker. If one lets one’s thoughts become negative, the quest would have to be entered with a realization of all its complexity and with a comprehension that one’s good intentions could be frustrated by adverse circumstances. #RandolphHarris 11 of 15
A being needs to know his or her limitations and to accept them. However, one need not accept them as absolutes. There is always the mysterious miracle, the second wind, the untapped unpredictable resources. One should fit one’s aspiration to one’s estimated capacity but, in order not to miss unknown possibilities which might yet emerge to the surface, one should do so loosely and not rigidly. It is true that enlightenment is to be found wherever it is earnestly sought. However, one’s own desire and needs will provide one with a source of direction; and it may be that these will indicate that one’s individual progress may be hastened or better served by a journey to some particular location. No matter what the personal circumstances of a being may be, no matter whether one be rich or poor, well or ill, mature or young, educated or illiterate, there is no point in one’s life where some part at east of the quest may not be introduced. Would they have done better to have stayed home, rather then to have gone off looking for gurus in the news media? The answer must vary from seeker to seeker. From a long-range point of view, is anyone really “lost”? It is sometimes consoling to remember that we have Eternity before us, and we can only do what we are capable of at a given time. #RandolphHarris 12 of 15
Individuals who present themselves before others may wish them to think highly of them, or to think that one thinks highly of them, or to perceive how in fact one feels toward them, or to obtain no clear-cut impression; one may wish to ensure sufficient harmony so that the interaction can be sustained, or to elude them, get rid of, confuse, mislead, antagonize, or insult them. Regardless of the particular objective which the individual has in mind and of one’s motive for having this objective, it will be in one’s interests to control the conduct of the others, especially their responsive treatment of one. This control is achieve largely by influencing the definition of the situation which the others come to formulate, and one can influence this definition by expressing oneself in such a way as to give them the kind of impression that will lead them to act voluntarily in accordance with one’s own plan. Thus, when an individual appears in the presence of others, there will usually be some reason for one to mobilize one’s activity so that it will convey an impression to others which it is in one’s interest to convey. If some acknowledge and accept the responsibility which accompanies their spiritual eminence, others prefer to leave humankind in God’s keeping and to themselves! Some illuminates are willing, even eager, to get involved with individuals but others are not. If they prefer to live quietly, unnoticed, this does not make them more selfish and less holy. #RandolphHarris 13 of 15
If one attains enlightenment, it is not possible to predict with precision what a being would do. With some persons, force of habit or innate tendencies may lead to the continuance of the same outer life which one led before enlightenment. So an individual leading a solitary withdrawn life may still do so whereas another may start a preaching crusade to the mass of people. For, with the personal self subdued by God, the latter is then the operative factor. And the spirit is like the wind which blows as it listens. However, we must go forward with the process of evocation of the Holy Ghost for the sake of communicating with these powers to gain insight, or compelling them to create beneficial Changes. When one reaches a level of spiritual maturity through substantial contact with the powers of God and the discipline of Jesus Christ (these things are mutually dependent) and has been infernally empowered by the Rite of Preparing for the Grace of God, we can see reality through unveiled eyes. This will change us in incredible ways forever. One will begin to trump the physical decay, and the desire to gain power and strength will intensify as one grows tired of being tired. As a result, the individual will begin to integrate more practical techniques of grounding this power within to growth in physical and spiritual strength. #RandolphHarris 14 of 15
Though the physical body may be at its weakest, your will shall start to be exercised and developed in very intense ways. Keep that in mind. The power of God are keys that open up the soul and perception through their spiritual eyes. God will grant you the infernal blessing of seeing through your eyes. Tear down the limits of the flesh and allow the Lord to dwell within you are you dwell within him. Remember to stay centered in your own God Self to prevent being deceived and led toward self-destruction. “And then I will remember my covenant which I have made unto my people, and I will bring my gospel unto them,” reports 3 Nephi 16.11. Not long ago, an intellectual leader was reported as saying, “I hope for the say when everyone can speak again of God without embarrassment.” These words, seriously meant, deserve thoughtful consideration, especially in view of the fact that the last sixty-five years have brought to this country an immense increase in the willingness to use the name of God—an unquestionable and astonishing revival, if not of religion, certainly of religious awareness. Do we hop that this will lead us to a state in which the name of God will be used without sublime embarrassment, without the restriction imposed by the fact that in the divine name there is more present than the name? Is an unembarrassed use of the divine name desirable? Is unembarrassed religion desirable? Certainly not! For the Presence of the divine in the name of demands a shy and trembling heart. #RandolphHarris 15 of 15
MILLS STATION AT CRESLEIGH RANCH
Rancho Cordova, CA |
Now Selling!
Mills Station at Cresleigh Ranch is Cresleigh Home’s newest solar home community in Rancho Cordova. Offering four distinct floorplans with unique exterior elevations, homeowners will have their choice of both single and two-story layouts ranging from three to five bedrooms including one plan with the Master Bedroom on the first floor!
Located off Douglas Road and Rancho Cordova Parkway, the residents of Cresleigh Ranch will enjoy, being just minutes from shopping, dining, and entertainment, and quick access to Highway 50 and Grant Line Road providing a direct route into Folsom. Residents here also benefit from no Home Owner Association (HOA) fees, two community parks and the benefits of being a part of the highly-rated Elk Grove Unified School District.
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There Will be No Time and Place Immediately Available for Eating the Pudding that the Proof can be Found in!
Cresleigh Homes
We love combining rustic elements with a modern color palette to create something truly unique. 🔨💡 Check out these beautiful barn doors in #CresleighRanch Mills Station Residence 3.
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The Challenges You Face in Your Own Life Experience Will be Trying, to Say the Least, for it Has a Glory and Naught Else Can Share it!
Cresleigh Homes
We know fall is here when the orange pillows come out to play! 🎃🍁🧡 How would you decorate your #CresleighRanch Brighton Station Residence 2? Let us know below!👇
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If they Come in the Form of to-die-for Clay Dinnerware, I Guess Monday Blues are Okay!
Furthermore, while alcoholic may find solidarity in a movement such as A.A., narcotics addicts huddle together for mutual protection while under the influence. Theirs is truly a league of the damned. William Burroughs, himself a former addict, tells us, “Nothing ever happens in the junk World.” Nothingness, however, is precisely what many addicts and alcoholics seek, as Elmer Bendiner shows in his description of the “Bowery men.” Here in this brotherhood of the beaten and defeated, men find a perfect hiding place from the World, find what so many citizens of the modern World seek and never find—an escape from tensions. In this respect, at least, as Bendiner observes, they have something in common with the organization of man. However, while he fails to achieve tranquility, they succeed. Bowery men are deviants in that they reject the drive for status. However, what of those who deviate in that most sensitive area of human experience, pleasures of the flesh? Are they also alienated—either by choice or because of society’s hostility? Donald Cory, an acknowledged homosexual, offers an interesting description of homosexuals as a minority group. Like other minorities seeking a place in the community which has been denied them, they wage a grim struggle against society’s rejection. And as in the case of other minorities, part of their fate is to “internalize” the contempt of the majority. #RandolphHarris 4 of 18
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The Power of the Ballot We Need in Sheer Self-Defence—Else What Shall Save Us from a Second Slavery?
As the Essence of Courage is to Stake One’s Life on a Possibility, so the Essence of Faith is to Believe that the Possibility Exists!
Randolph Harris II International Institute 